Frequently Asked Questions
Everything you need to know about your Maison Labiche experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within Europe and 5-10 business days for international orders. You will receive a tracking number as soon as your package leaves our warehouse.
What is your return policy?
We offer a 14-day return period from the date you receive your order. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
Can I personalize a garment with my own embroidery?
Yes, customization is at the heart of Maison Labiche. You can choose specific products and select your own text and thread color through our 'Personalization' tool on the website.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How should I care for my Maison Labiche items?
To preserve the quality of our signature embroidery and fabrics, we recommend washing your garments at 30°C on a gentle cycle and avoiding the use of a tumble dryer.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Please note that international orders outside of the EU may be subject to local customs duties and taxes upon arrival.